VENDIT is a marketplace where you find products from independent Zambian sellers. No transactions are carried out on vendit.store: you agree the sale and pay the seller directly, usually on WhatsApp. VENDIT never receives your money, so VENDIT itself does not offer returns or refunds.

If there's a problem with something you bought

Contact VENDIT and we’ll help you sort it out with the seller.

• Email hello@vendit.store, use our Contact us page, or tap “Chat with VENDIT” there.
• Tell us the product name, the store and what went wrong. A photo helps.
• Please contact us as soon as possible after you receive the item.

We’ll contact the seller and work with you both towards a fair outcome, such as a replacement, a return or a refund. Because the sale and the payment are between you and the seller, we can’t guarantee a refund. Sellers who treat buyers unfairly can be removed from VENDIT.

Before you pay

• Ask the seller whether they accept returns or exchanges, and keep their answer in the WhatsApp chat.
• Where you can, check the item before paying in full.

Fees

VENDIT charges buyers nothing.

Last updated: 11 October 2026